Privacy Policy

Who we are

Window & Glass Replacement Centre Ltd is a limited company registered in England and Wales, company number 12220717, with its address at 12 Andover Cl, Adderley Green, Stoke-on-Trent ST3 5RA. We are the data controller for the information described in this policy.

Information we collect

When you complete a quotation form on this website we collect your name, telephone number, email address, postcode, the service you are enquiring about and any details you choose to include in your message. If you telephone or email us we will hold the contact details and information you provide in that conversation.

How we use it

• To respond to your enquiry and arrange a survey.
• To prepare and issue your written quotation.
• To carry out and administer any work you instruct us to complete.
• To register your insurance backed guarantee where an installation is carried out.
• To keep records we are required to keep for accounting and legal purposes.

We do not sell your information, and we do not use it for unrelated marketing without your consent.

Lawful basis

We process enquiry information on the basis of taking steps at your request prior to entering into a contract, and on the basis of our legitimate interest in responding to enquiries about our services. Where work is carried out, processing is necessary for the performance of that contract and for compliance with our legal obligations.

Sharing your information

We may share your details with service providers who help us operate the business: for example our website and enquiry handling systems, guarantee providers and certification bodies where an installation requires registration. These providers act on our instructions. We may also disclose information where we are required to do so by law.

How long we keep it

Enquiries that do not lead to work are kept only as long as needed to deal with them and any follow-up. Records relating to completed installations are kept for as long as required to support the guarantee and to satisfy our legal and accounting obligations.

Your rights

You have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask us to delete information where there is no continuing reason for us to hold it, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office.

Cookies and third parties

This website embeds third-party content, including a Google Maps location map and a customer review widget. These providers may set cookies or record technical information such as your IP address when their content loads. You can control cookies through your browser settings.

Contact us

Telephone 01782 479526 or email glassreplacementcentre@hotmail.com. You can also use our contact page.